Summary: This document addresses frequently asked questions about the OPulse social collaboration platform in Onahiri.

General Questions

What is the OPulse feature?

Engage is a social networking platform within Effimetic Solutions that enables team members to connect, share information, and collaborate. It provides a Facebook-like experience tailored specifically for your organization with features like a news feed, groups, and user profiles.

How do I access the OPulse feature?

To access Engage:

1. Log in to Onahiri
2. Click on the “OPulse” option in the main navigation menu
3. You’ll be directed to the Engage dashboard with the Feed view as default

What can I do in the OPulse platform?

In OPulse, you can:

• Create and share posts with colleagues
• Join and participate in groups
• View and manage your profile
• Comment on and like content
• Create polls and organize events
• Upload and share media
• Connect with team members
• Search for specific post content

Are my activities in OPulse visible to everyone?

Visibility depends on where you post:

• Posts in your main feed are visible to all users in your organization
• Group posts are visible only to group members
• Your profile shows your posts to anyone with access to the platform
• Administrators may have broader visibility for moderation purposes

Post Type Questions

What types of posts can I create?

The Engage platform supports six distinct post types:

• Text Posts: Standard text-based updates
• Image Posts: Share photos and visuals
• Video Posts: Upload and share video content
• Document Posts: Share files and documents
• Poll Posts: Create interactive questions with voting
• Event Posts: Organize and announce events with RSVPs

How do I create a poll?

To create a poll:

1. Navigate to the Feed tab
2. Click in the post creation area
3. Select the poll icon (chart icon)
4. Enter your question in the main text field
5. Add at least two options (up to 10 options possible)
6. Optionally set an end time for the poll
7. Click “Post” to publish

How do I create an event post?

To create an event:

1. Navigate to the Feed tab
2. Click in the post creation area
3. Select the event icon (calendar icon)
4. Enter event description in the main text field
5. Add required details:
   • Event start time (required)
   • Event end time (optional)
   • Location (required)
6. Optionally add an event photo
7. Click “Post” to publish

How do I share media in a post?

To share media:

1. Navigate to the Feed tab
2. Click in the post creation area
3. Select the appropriate media icon:
   • Image (photo icon)
   • Video (video camera icon)
   • Document (document icon)
4. Upload your file using the interface
5. Add a description or context in the text field
6. Click “Post” to share

How do I mention someone in a post?

To mention a colleague:

1. While writing your post, type the @ symbol
2. A user selection popup will appear
3. Select or search for the colleague you want to mention
4. Their name will be highlighted in your post
5. They’ll receive a notification when your post is published

Feed Questions

How do I create a new post?

To create a new post:

1. Navigate to the Feed tab in Engage
2. Look for the “Create Post” box at the top of your feed
3. Click in the text area and write your message
4. Choose your post type using the icons below (text, poll, event, media)
5. Add any required information for your chosen post type
6. Click “Post” to publish

Can I edit or delete my posts?

Yes:

• To edit, find your post and click the three dots (⋮) menu, then select “Edit Post”
• To delete, access the same menu and select “Delete Post”
• Note that even after deletion, administrators may have access to post history

How do I comment on a post?

To comment:

1. Click in the “Comment” field below the post
2. Type your comment
3. Press Enter or click the “Comment” button to post

How is content organized in my feed?

Your feed is organized by:

• Recency (newest posts first)
• The feed uses infinite scrolling, so you can simply scroll down to see older posts
• New posts will appear at the top when you refresh

Search Questions

How do I search for posts in OPulse?

To search for posts:

1. Locate the search bar in the right sidebar
2. Enter keywords related to the post content you’re looking for
3. Press Enter or click the arrow button to execute the search
4. Results will appear in the main feed area, replacing your regular feed
5. To return to your regular feed, use the “Clear Search” button

What content is searchable in OPulse?

Engage’s search feature currently searches through:

• Post content text
• The search does not include:
  • Comment text
  • User names
  • Group names
  • Poll options or Event details

How do I know if my search is processing?

When a search is in progress:

• A loading spinner icon appears while results are being fetched
• Once complete, results will populate the feed area
• The number of matching posts will be displayed

Why can’t I find a post I know exists?

If your search isn’t returning expected results:

• Check if you’re using the right keywords
• Try more general terms
• Ensure you have access to the content (group membership, permissions)
• Remember that search only examines post content text
• Check your spelling

How do I clear my search and return to my regular feed?

To clear your search:

1. Click the “Clear Search” button (X icon) in the search bar
2. Your regular feed will be restored
3. You can also press the Esc key when the search bar is focused

Can I search for specific users or groups?

Currently, the search feature only searches for keywords in post content. To find specific users or groups:

• For users: Navigate to the user list through administrative tools
• For groups: Use the Groups tab and browse or scroll through the list

Poll Questions

How do I vote in a poll?

To vote in a poll:

1. Find a poll post in your feed
2. Review the question and available options
3. Click on your preferred option
4. Your vote is recorded immediately
5. You’ll see the current results after voting

Can I change my vote in a poll?

No, once you’ve cast your vote in a poll, you cannot change it. Make sure to carefully consider your selection before voting.

Can I see who voted for each option?

Yes, polls show:

• The number of votes for each option
• The percentage breakdown of votes
• Names of some voters (with the option to view more voters)

Can I edit a poll after people have voted?

Yes, you can edit polls even after people have voted. When editing a poll:

• Existing votes are preserved
• Vote counts remain accurate for each option
• User voting records are maintained
• You can add new options (which will start with zero votes)
• You can modify the poll question and option text

However, you cannot:

• Delete options that have received votes
• Change a person’s vote for them
• See who specifically voted for which option unless they’ve explicitly allowed this

Event Questions

How do I respond to an event?

To respond to an event:

1. Find the event post in your feed
2. Review the event details (time, date, location)
3. Select your response:
   • Going
   • Maybe
   • Not Going
4. Your response will be visible to others

Can I change my event response?

Yes, you can update your response at any time by:

1. Finding the event post
2. Clicking on a different response option
3. Your new status will replace the previous one

How do I see who’s attending an event?

Event posts display:

• A count of people attending
• A preview of some attendees
• Options to see all people who responded

Group Questions

How do I create a new group?

To create a new group:

1. Navigate to the Groups tab
2. Click the “Create Group” button
3. Fill in required details (name, description)
4. Click “Create” to establish the group

How do I join an existing group?

To join a group:

1. Go to the Groups tab
2. Browse the list of available groups
3. Click on the group name to view details
4. Click the “Join Group” button

Where can I see all the groups I’ve joined?

You can see your groups in two places:

1. On the Feed tab, there’s a “Your Groups” section showing up to 5 of your groups
2. Click “View all” in this section or go to the Groups tab to see all your groups

Can I leave a group I’ve joined?

Yes:

1. Navigate to the group
2. Look for the “Leave Group” option
3. Confirm your decision when prompted
4. Note that your previous contributions will remain visible in the group

User Interface Questions

What do the loading indicators mean?

Loading indicators (spinning animations) appear when:

• The system is fetching new posts for your feed
• Search results are being processed
• Media is being uploaded
• New comments are being loaded
• Group content is being retrieved

These indicators help you understand that the system is working on your request.

Why is my page showing a loading spinner for a long time?

If a loading spinner persists for an unusually long time:

• Check your internet connection
• Try refreshing the page
• If using search, try a different or shorter search term
• Contact support if the problem continues

Profile Questions

What information is visible on my profile?

Your profile typically shows:

• Basic information (name, photo)
• Posts you’ve created
• Group memberships
• Activity history

How do I view someone else’s profile?

To view another user’s profile:

1. Click on their name or profile picture in posts, comments, or group members
2. This will take you to their profile page showing their posts and activity

Will I be notified when someone comments on my post?

The system includes real-time notifications for:

• Comments on your posts
• Likes on your content
• Group invitations or activities
• When someone mentions you in a post
• These appear in the notifications area of the Engage interface

Troubleshooting

Why can’t I see certain posts or groups?

Possible reasons include:

• You don’t have permission to access that content
• The content has been deleted
• Your account lacks necessary role permissions
• Network connectivity issues affecting content loading

Why can’t I create a specific post type?

If you’re having trouble creating polls, events, or media posts:

• Verify you’ve selected the correct post type icon
• Ensure all required fields are completed
• Check that any uploaded files meet format and size requirements
• For polls, you must have at least two options
• For events, you must specify start time and location